USA
DIAL UNIVERSE is a provider of multichannel customer relationship management, including database management, analytical services and market intelligence to progressive companies. Dial is a strong team of 100 employees and provides services to Blue Chip, Multinational clients through a network of seven client service centers located in the United States and seventeen client service centers located in India. Each center features state-of-the-art technology for call blending and routing and metric-focused managers who oversee the daily and hourly tasks needed to succeed. Our centers help build loyal customers online, by providing push technology, e-mail interaction, live chat and other online unctions.read more
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on 23rd july 2007
IT, ITeS firms most vulnerable to viruses,
ITeS firms lose about $500 million of potential and actual revenue due to data loss and data security fears. According to Symantec Internet Security Threat report, which covered the JanuaryJune period, the individual user is no less vulnerable to spam and malicious codes
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on 20th july 2006
Rising Rupee: Boon or a bane for IT/BPO
The IT sector and BPO companies have seen only good times, except in early 2000. This trend of the rising rupee will force them to be more innovative in managing their treasury, operational efficiency and their geographic footprint. For last several years, many Indian companies (the top 10), were satisfied with their on-site /offshore (read India) model.
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